Frequently Asked Questions
General
You can call us at +27 11 568 5240 Alternatively, email us at admin@preferental.com
Our head office is in Ferndale, Randburg, Johannesburg, Gauteng.
Preferental provide both placement and management service with a twist, Kindly follow the link below to to see our services packages.
preferental.com/services
We charge an R125pm admin fee plus a percentage dependent on the package (Basic, Legal, Standard, Premium) selection chosen.
preferental.com/pricing
Didn’t find what you were looking for?
General
You can call us at +27 11 568 5240 Alternatively, email us at admin@preferental.com
Our head office is in Fairland, Randburg, Johannesburg, Gauteng.
You can email us at admin@preferental.com
Preferental provide both placement and management service with a twist, Kindly follow the link below to to see our services packages.
preferental.com/services
We charge an R125pm admin fee plus a percentage dependent on the package (Basic, Legal, Standard, Premium) selection chosen.
preferental.com/pricing
With regards to the PLACEMENT SERVICES we offer the following inclusions:
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- Property Listing: R 249 per Listing on Property 24, My property, Private Property, IOL, Gumtree
We provide owners with a listing service where we advertise the property on all major listing websites and connect owners and renters to schedule a viewing.
- Property Listing: R 249 per Listing on Property 24, My property, Private Property, IOL, Gumtree
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- Comprehensive Tenant Vetting: Potential Tenants
Use us to run a credit report on your applicant. You send the application link and we conduct the vetting of the tenant to make the renting experience simpler and faster.
- Comprehensive Tenant Vetting: Potential Tenants
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- Lease Agreements: R850 charge to the tenant | R350 activation fee for the landlord | R1200 Placement Fee for the landlord
Quality drafted lease agreements done by our world-class property lawyers ensure that your lease agreement is CPA and PIE compliant and protects you as a lease agreement should.
- Lease Agreements: R850 charge to the tenant | R350 activation fee for the landlord | R1200 Placement Fee for the landlord
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- Property Inspections: Via the app or manual ( both need to sign if manual )
Use our property inspections mobile app to ensure that all bases are covered when inspecting the property with your renter. All inspections are securely stored and can be accessed afterwards.
- Property Inspections: Via the app or manual ( both need to sign if manual )
With regards to Management services we offer the following inclusions:
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- Deposit Management: We keep all renter deposits in an interest-bearing account via our Trust account with FNB. making your life easier and ensuring that everything is done correctly.
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- Invoices: We send out invoices to tenants by the 23rd of each month, and follow up on rental payments via automated messages
We send out monthly invoices, collect the rent, and remind your renter to pay the rent on time. Renters also get monthly statements sent out by our friendly team.
- Invoices: We send out invoices to tenants by the 23rd of each month, and follow up on rental payments via automated messages
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- Maintenance: Maintenance partner, getTOD. They are available 24/7 , and charge no call-out fees, together with non-obligation quotes.
We partnered with getTOD to ensure our landlords have access to trusted service providers. With getTOD you get to view rated service providers, call-out fee is free and they are 24/7
- Maintenance: Maintenance partner, getTOD. They are available 24/7 , and charge no call-out fees, together with non-obligation quotes.
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- Letter of Demand: 2% of the rent as a late penalty; additional R500 after the 7th
We deal with the letter of demand issue on your behalf. If tenants pay late they will automatically receive a letter of demand to pay the rental, stop putting emotion into late payments and let us do this.
- Letter of Demand: 2% of the rent as a late penalty; additional R500 after the 7th
Qualifying packages and required deposits are based on the risk assessment of the tenant that will be occupying your property.
All packages include an activation fee of R350 (once-off) as well as a placement fee of R1,200 (once-off) for new tenants, or R850 (once-off) for existing tenants.
Thank you for your interest in our service packages
Please follow the link below to see our prices and offers.
preferental.com/pricing
Please do not hesitate to ask if you need any further help. Alternatively, please provide your contact details – name, contact number, email address and location. We will have one of our estate agents contact you.
Our basic package includes the following features with a standard rate of R125 admin fee and +1.50 %/ pm.
Property Listing (R249 charged to the landlord)
Lease agreement (R850 charged to the tenant)
Property inspections (App)
Deposit Management
Monthly Rental Invoicing
Facilitate Rental Payments
Monthly Statements
Letters of Demand
Access to Maintenance Partners
Renewal Management
Our Legal package includes the following features with a standard rate of R125 admin fee and +2.25 %/ mo.
Rent paid from the 5th (when collected)
Professional Evictions by Qualified Attorneys
All Legal Fees for Eviction
Eviction Process
Sheriff Cost for Eviction
Our Standard package includes the following features with a standard rate of R125 admin fee and +2.75 %/ mo.
Rent paid from the 5th
Professional Evictions by Qualified Attorneys
All Legal Fees for Eviction
Eviction Process
Sheriff Cost for Eviction
Two month’s rental payment benefit
One month property damage payment benefit
Our Premium package includes the following features with a standard rate of R125 admin fee and +4.20 %/ pm.
Rent paid from the 1st
Professional Evictions by Qualified Attorneys
All Legal Fees for Eviction
Eviction Process
Sheriff Cost for Eviction
Four month’s rental payment benefit
One month property damage payment benefit
Kindly follow the link below to see our terms and conditions
preferental.com/terms-and-conditions
Please do not hesitate to ask if you need any further help.
The next step is easy. You can just visit our website and send the tenant an invite from your Dashboard. The tenant will receive an SMS and email and can complete their detail and submit documents online. Sending them the invite from your dashboard allows their application to be linked to your property. This makes it easier for tracking purposes.
We will inform you once we received the application and screening have been conducted. The screening doesn’t take too long and should be within a few minutes if the tenant provided all the required documents.
We cover your rent and pay you when your tenant defaults. Depending on what product you took, we either pay you on the 1st or the 5th of the month (Guaranteed!) ensuring that your bond is covered. We pay your rent to you for up to four months (depending on your product) no matter if your tenants pay late, partial, or nothing at all. We will collect the rent from your tenant or arrange for a repayment schedule with agreement from the landlord.
Preferental and our partnered lawyers will ensure that the right process is followed to ensure a successful eviction. They deal with all processes and communications so that you don’t have to worry about a thing.
We know that you sometimes get bad tenants that just don’t care about your property and leave with damages. With Preferental you never have to worry about this again, we cover your property damages to the value of one month’s rental. Our claims process is easy and convenient and designed to make your stress go away.
T&C’s apply.
Don’t you worry, we keep your tenant’s deposit safe in a trust account that accrues interest for them.
We have partnered with Xpello, who is one of the best property law firms in SA. Should you require legal services, please send them an email on: applications@xpello.co.za so that we can get them to give you a call. These
All you have to do is visit your Dashboard and select the “Upload utilities” option and our system will send the invoice out to the tenants. All utilities are paid on the 2nd business day of the month and then every Wednesday and Friday thereafter. Our system also only instructs a utility payment when the full utility invoice is received from the tenant. Eletronic reminders are sent from our system to the tenants should no payment have been received. This is a “FREE” service that we offer, should you wish that we take over full management of utilities this is an additional service of 5% of the rental amount on top of the package approved on.
On the 1st day of the month, we pay your rent (if you selected the Premium option, else latest by the 5th dependant on package approval) and we then invoice and collect the rent from your tenant. All our invoices are sent out on the 23rd of the month.
We can definitely assist you with this, although we do recommend that you also advertise your property on listing websites in your personal capacity (we’ll still screen all tenants that you find yourself).
We will market your property on all major listing websites to ensure that you get maximum exposure. Just another cool feature to help make renting out your property easy, convenient, and affordable.
We have a great maintenance partner, get TOD, that is 24/7 available and they have service providers that can assist with basically any issue at the property. They also do not charge a call-out fee, should the landlord make use of them through the website.
The property damage cover only applies when the tenant vacates the property after the outgoing inspection has been done. We will require our deposit claim form to be completed, an incoming inspection report, outgoing inspection report and the landlord’s receipts of the repairs before our Insurer would consider paying out the claim.
We are only able to cover Commericial properties on Basic Management, as Preferental is not registered with the EAAB to manage Commercial properties
Thank you for your enquiry. Unfortunately a time frame can’t be given, but we do ensure that we get tenants that default to vacate as soon as possible following the correct legal procedure.
Please let us know if there is anything else I can assist you with.
Yes, our legal partners will take the eviction process till the tenant is evicted.
Yes, we are directly integrated with Compuscan and Thisisme.
We currently don’t use TPN. We have a direct integration with Compuscan and have hundreds of data points on tenants that we use to identify the risk of each individual tenant. Our successful collections rate of 98.9% speaks to our ability to identify risk upfront and only select the best tenants for our landlords.
We have been operating since 2016.
Is there anything I can assist you with perhaps?
Yes, the landlord can add additional clauses to the lease agreement on the addedum.
Thank you for your interest in our service offering. The shortest rental period is 3 – 6 months.
Please let me know if there is anything else I can assist you with.
All legal fees for the eviction process will be covered by Preferental. The deposit will be utilized to initiate the eviction process. Legal fees regarding additional legal advice during the lease period are, unfortunately, not covered.
No, that is the landlords choice to do so as stipulated in the lease agreement
If all the documents are received from the tenant the screening process will be done within 24hrs
(The landlord reference and employment confirmation takes time)
No, there are no other fees that you will be subject to. All fees are listed on our website. Kindly just take note of the R350 activation fee for the landlord, R1200 placement fee for the landlord and the R850 admin fee for the tenant. These are once-off costs.
Yes, should you wish to downgrade to a lower package at a later stage you will be able to do so. All that we require is written notice and we will send you a new mandate to sign.
(Kindly note that the allowed package is based on the risk profile of the tenant, but Tayla from our Applications Department, will guide you on the way forward once you receive applications.)
All SAPIN member get -50% off listing fee and Wave activation fee.
SAPIN professional members also have -10% off Premium management package (Only Valid for 12 months.
No, a tenant can move in whenever the property is available and the first-month rental and deposit are paid before they take occupation, we would charge the pro-rata rate the following month.
Unfortunately, we do not cover already defaulting tenants. We also do not cover any defaults prior to signing the mandate with us.
Yes, we do, you can visit our website and on your dashboard, you’ll be able to see if they qualify by submitting the lease agreement you have with the screening (if any) conducted on the tenant. We can then use this information to identify whether we’ll be able to cover the existing tenant.
Our lease agreements are designed to be signed online by both owners and renters. You will receive a lease agreement via email, click on the yellow “Review Document” button and start completing the required fields.
You will notice that the last page (Addendum) can be used to mention any property specifics that the tenant either needs to take note of or that will be their extra responsibility. (i.e. If they need to pay a fixed water or electricity amount, responsible for the cleaning of the pool or garden, any wooden floors that requires extra TLC, etc.)
Accounts
We cover your rent and pay you when your renter defaults. Depending on your selected package, we pay your rent on the 1st of the month on a Premium Package guaranteed for 4 months. We pay your rent on the 5th of the month, guaranteed for 2 months, thus ensuring that your bond is covered on the standard package. No matter if your renters pay late, partial, or nothing. We will collect the rent from your renter or arrange for a repayment schedule with an agreement from the owner.
Preferental and our partnered lawyers will ensure that the right process is followed for a successful eviction to take place if needed. They deal with all processes and communications so that you don’t have to worry about a thing.
We know that you sometimes get bad renters that just don’t care about your property and leave with damages. With Preferental you never have to worry about this again, we cover your property damages to the value of one month’s rental. Our claims process is easy and convenient and designed to make your stress go away. T&C’s apply
Don’t you worry, we keep your renter’s deposit safe in a separate trust account that accrues interest for them.
We have partnered with Xpello, who is one of the best property law firms in SA. Should you require legal services, please send them an email on: applications@xpello.co.za so that we can get them to give you a call.
Didn’t find what you were looking for?
Accounts
We cover your rent and pay you when your tenant defaults. Depending on your selected package, we pay your rent on the 1st of the month on a Premium Package guaranteed for 4 months. We pay your rent on the 5th of the month, guaranteed for 2 months, thus ensuring that your bond is covered on the standard package. No matter if your tenants pay late, partial, or nothing. We will collect the rent from your tenant or arrange for a repayment schedule with an agreement from the landlord.
Preferental and our partnered lawyers will ensure that the right process is followed for a successful eviction to take place if needed. They deal with all processes and communications so that you don’t have to worry about a thing.
We know that you sometimes get bad tenants that just don’t care about your property and leave with damages. With Preferental you never have to worry about this again, we cover your property damages to the value of one month’s rental. Our claims process is easy and convenient and designed to make your stress go away. T&C’s apply
Don’t you worry, we keep your tenant’s deposit safe in a separate trust account that accrues interest for them.
We have partnered with Xpello, who is one of the best property law firms in SA. Should you require legal services, please send them an email on: applications@xpello.co.za so that we can get them to give you a call.
All you have to do is visit your Dashboard and select the “Upload Utilities” option and our system will send the invoice out to the tenants. All utilities are paid on the 2nd business day of the month and then every Wednesday and Friday thereafter. Our system also only instructs a utility payment when the full utility invoice is received from the tenant. Electronic reminders are sent from our system to the tenants should no payment have been received. This is a “FREE” service that we offer, should you wish that we take over full management of utilities this is an additional service of 5% of the rental amount on top of the package approved.
On the 1st day of the month, we pay your rent (if you selected the Premium option, else latest by the 5th dependant on package approval) and we then invoice and collect the rent from your tenant. All our invoices are sent out on the 23rd of the month.
The property damage cover only applies when the tenant vacates the property after the outgoing inspection has been done. We will require our deposit claim form to be completed, an incoming inspection report, an outgoing inspection report, and the landlord’s receipts of the repairs before our Insurer would consider paying out the claim.
Unfortunately a time frame can’t be given, but we do ensure that we get tenants that default to vacate as soon as possible following the correct legal procedure.
Yes, our legal partner Xpello will take the eviction process till the tenant is evicted.
https://www.xpello.co.za/
All legal fees for the eviction process will be covered by Preferental. The deposit will be utilized to initiate the eviction process. Legal fees regarding additional legal advice during the lease period are, unfortunately, not covered.
https://www.xpello.co.za/
Inspections
Before the renter takes occupation of the premises or on the day that the renter moves into the property.
Yes, an incoming inspection activates the property damages claim you have against the renter and the outgoing inspection is required to prove the damages. Both should be conducted and signed with the renter.
Using our app you can always get back to the inspections by clicking on the property, inspections, and view the inspection submitted.
Listing Your Property
The best thing about our prices is that should you not be able to show the property to potential renters, you can still pay a placement fee with an estate agent and just opt to manage your own property. You will still save way more this way and your rent will be guaranteed.
You have 24 hours to inform us. If we hear from you later than 24 hours, you’ll have to pay the R249-00 listing fee again in order to advertise your property again.
Your property will stay active until a renter is placed.
There can be several factors influencing your traffic, namely:
- Incomplete property details
- Low quality photos
- Rental is too high
Didn’t find what you were looking for?
Listing Your Property
The best thing about our prices is that should you not be able to show the property to potential tenants, you can still pay a placement fee with an estate agent and just opt to manage your own property. You will still save way more this way and your rent will be guaranteed.
You have 24 hours to inform us. If we hear from you later than 24 hours, you’ll have to pay the R249-00 listing fee again in order to advertise your property again.
Your property will stay active until a tenant is placed.
There can be several factors influencing your traffic, namely:
- Incomplete property details
- Low quality photos
- Rental is too high
Yes we do, Our free vetting service is included in the Preferental Promise and covers the following:
Easily record property inspections using your mobile device, no need for paperwork and saving photos in random folders any more.
The report is stored on your app and dashboard to review at your convenience, allowing you to compare incoming and outgoing inspections for any future disputes.
The app has a full audit trail with time and date-stamps, while allowing for signatures from all parties involved in the inspection.
Our property inspections app is totally free to use and you can conduct as many inspections as you’d like.
Remove the hassle of property inspections with our free app.
You can download the app for Android using the following link:
https://play.google.com/store/apps/details?id=com.myrentrapp
Our IOS app can be downloaded using the following link:
https://apps.apple.com/za/app/myrentr/id1181905978″
Our property inspection app is free to use for any landlord, we’ll be launching exciting new features to the inspection app soon.
If you’re applying as an employed tenant, we will require your FICA documents of which include: Certified ID copy, 3 months payslips, 3 months bank statements and proof of address.
We unfortunately don’t have any agents that go out to properties. All our landlords typically show the properties themselves while advertising the property through our platform. Showing the property yourself can save you up to one month’s rental which is normally paid to the placement agent.
Please reach out to landlord.
Please send all complaints through to admin@preferental.com and one of our team members will get back to you as soon as possible.
Please send an email to admin@preferental.com and we’ll get back to you as soon as possible.
Yes we do full credit checks on tenants and have a direct integration with compuscan where we have hundreds of data points to identy all possible risks. We also have integrations with the banks to confirm bank account ownership and we have an integration with Home Affairs and the SAPS.
Yes we can definitely assist if your blacklisted. Please apply for a property on our platform, provide all reasons and supporting documents and one of our friendly staff members will reach out to you to take you through the process.
We are always looking for exceptional talent to join our dynamic team, please send your CV to admin@preferental.com and we’ll be in contact with you.
Oh no, let’s see what we can do to assist. Please send an email to admin@preferental.com and we’ll escalate this to our technical team to investigate and get back to you.
We are SA’s first and only digital property management platform that guarantees rent. Our collections rate is 98.9%, we have exceptional review ratings for our customer service and we work with the best in the industry making sure you have access to the best service providers to empower you to better manage and scale your portfolio.
After logging into your Preferental Dashboard. Click on the property that you would like to stop advertising. Click on ‘Stop Advertisement’, acknowledge the disclamier and choose your reason for removing your advertisment. Please note that it can. take up to 24 hours for your advertisement to be removed from all the platforms.
After logging into your Preferental Dashboard. Click on ‘Add Property’. Here you will follow the necessary steps, such as adding a location, property description, rental amount & occupation date, images and the contact person. You will then make the listing fee payment and then your property will be advertised.
After logging into your Preferental Dashboard. Click on the property that you would like to edit. Click on ‘Add Images’ and to update any other information, make the necessary changes, then click on ‘Save’ at the bottom right corner, then the changes will update on all the portals.
Yes, if a property is currently being advertised, it is still available. If you’d like to schedule a viewing, please enter your details where it says: ‘Contact/Message Agent’ then we’ll send you an SMS and email with the landlord’s details.
Vetting / Applications
We will need the following extra documents for your application to be processed: Business registration certificate, tax compliance letter, 6 months business bank statements, salary confirmation letter from your accountant.
Please ensure you are accessing the application link via Chrome or Firefox to upload your documents. If you are still having this issue, kindly inform us via our email address – admin@preferental.com. You are welcome to email your documents to the same email.
You need to earn at least double the rental amount after your monthly instalments have been deducted.
You can still apply, kindly just upload your passport details instead of a South African ID.
Only two applicants can apply together for one property.
Didn’t find what you were looking for?
Vetting / Applications
We will need the following extra documents for your application to be processed: Business registration certificate, tax compliance letter, 6 months business bank statements, salary confirmation letter from your accountant
If you are having this issue, kindly inform us via our email address – admin@preferental.com. You are welcome to email your documents to the sam email.
You need to be earning at least double the rental after your monthly instalments.
You can still apply, kindly just upload your passport details instead of a South African ID.
Only two applicants are allowed to apply for 1 property.
Yes, this is the better option. Make sure you have viewed the property as well as met the owner before applying.
Yes, definitely. We are fully POPIA Compliant and all your personal information is safe in our database.
You can send any amount of application links through. Please also keep in mind that if numerous applications are received for one property, a prescreening will be conducted on each and a selected few will be chosen to move forward with a full comprehensive screening.
Yes, they can. In this case, that person will need to fill out the application link and provide consent of applying on your behalf and acknowledgement of all responsibilties of doing so.
